Dear customer,

We wish to thank you for purchasing a Brother Sewing Machine and provide details of the Brother warranty.

Note:

Any alternative warranties offered are the full responsibility of the provider; Brother cannot and will not underwrite any other warranty conditions other than those cited below”  

Brother 3-Year Warranty 

Who is covered:

This warranty is given only to the original end-user/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

If you purchase a product from someone other than an authorized Brother reseller or if the product was used (including but not limited to floor models or refurbished product – with the exception of products that are factory refurbished by Brother), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.   

What is covered:

This Product includes a Machine, Consumables and Accessory Items. Consumable and Accessory Items  include but are not limited to needles, light bulbs, presser feet, bobbins, knives, tools and embroidery frames.

Except as otherwise provided herein, Brother warrants that the Machine will be free from defects in materials and workmanship when used under normal conditions. 

What is the length of the Warranty Period(s):

The warranty period is 3 years from the original purchase date for the Parts and Labor.

(If the machine is used for business purpose Brother offers 1 year warranty period from the original purchase date for Parts and Labor).

What is NOT covered:

This warranty does not cover:

(1)   Physical damage to this Product;

(2)   Damage caused by improper installation, improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

(3)   Damage caused by another device or software used with this product (including but not limited to damage resulting from use of non Brother brand parts and Consumable and Accessory items);

(4)   Consumable and Accessory Items;

(5)   Other Items requiring periodic maintenance repair, refill or replacement with ordinary wear and tear, including but not limited to Bobbin Case, Needle Plate, Belts, Needle Threader and Hook Holder Assembly.

 This warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number.  

What to do if you think your Product is eligible for warranty service:

Report your issue to a Brother Authorized Service Center or dealer within the applicable warranty period. Supply Brother or the Brother Authorized service Center with original invoice or receipt including the date of purchase, product and seller’s name.

What Brother will do:

If the problem reported concerning your Machine is covered by this warranty and if you first reported the problem to Brother or an Authorized service center within the applicable warranty period, Brother or its Authorized Service center will repair or replace the Machine at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine is made by Brother in its sole discretion. The repaired or replacement machine will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service center or dealer.